Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

How might we inject helpful customer context into customer support agent interfaces?

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December 19, 2020

customer context for support agents

a customer support agent wears a headset at her computer

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