Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

How might we inject helpful customer context into customer support agent interfaces?

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December 19, 2020

customer context for support agents

a customer support agent wears a headset at her computer

portfolio

How might we streamline the space tasking process?

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July 6, 2020

space operation task dissemination

a satellite floats high above the earth

How can we allow co-working space members to efficiently self-select and purchase additional products and services?

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September 20, 2019

upselling additional co-working space products

women at a bright coworking space high-five

portfolio

How can we provide services for credit card holders to pay for expensive retail items in installments?

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August 2, 2019

credit card installment plans for expensive purchases

a man holds a credit card at his computer, excited to make a purchase

How can incoming squadrons inform air operations when they can fly?

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March 1, 2019

air force squadron contract scheduling

four united states air force planes flying in formation

portfolio

How can we provision de-conflicted 3D airspace effectively?

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November 2, 2018

three-dimensional airspace allotment

six united states air force planes flying in formation

How can we more easily keep track of the high-potential candidates who aren’t a good fit for now? 

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March 1, 2018

not-right-now job candidate tracking

a female interview candidate sits in front of two people at a conference table with her notebook

How can we stop losing so much reverse mortgage money from the government?

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February 16, 2018

government buyback: reverse mortgage loan workflow

someone is looking at financial documents on a desk, with lots of folders and a calculator

portfolio

How can we get enterprise product teams to implement security measures earlier?

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January 5, 2018

enterprise IT product security knowledgebase

a lock on top of a laptop