Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

How might we inject helpful customer context into customer support agent interfaces?

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December 19, 2020

customer context for support agents

a customer support agent wears a headset at her computer

portfolio

How might we streamline the space tasking process?

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July 6, 2020

space operation task dissemination

a satellite floats high above the earth

How might we digitally deliver therapy to patients suffering from chronic pain?

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May 11, 2020

mindfulness therapy native mobile app

a woman cries because she is in pain

portfolio

How can we allow co-working space members to efficiently self-select and purchase additional products and services?

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September 20, 2019

upselling additional co-working space products

women at a bright coworking space high-five

How can we more easily keep track of the high-potential candidates who aren’t a good fit for now? 

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March 1, 2018

not-right-now job candidate tracking

a female interview candidate sits in front of two people at a conference table with her notebook

How can we stop losing so much reverse mortgage money from the government?

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February 16, 2018

government buyback: reverse mortgage loan workflow

someone is looking at financial documents on a desk, with lots of folders and a calculator

portfolio

How can we get enterprise product teams to implement security measures earlier?

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January 5, 2018

enterprise IT product security knowledgebase

a lock on top of a laptop

How can we get our external sales reps to sell more of our packaging products?

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October 27, 2017

product sales content management tool

someone is holding a large sheet of bubble wrap

portfolio

How can we merge our product catalog with our newly-acquired company’s catalog?

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July 14, 2017

connecting product catalogs across disparate systems

a red zipper and a blue zipper are interlocked in the center