Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

How might we inject helpful customer context into customer support agent interfaces?

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December 19, 2020

customer context for support agents

a customer support agent wears a headset at her computer

portfolio

How can we make agile effort estimation easier and more fun for remote development teams?

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February 22, 2016

gamified agile effort estimation

4 people in an office, two men sitting at a table with computers and coffee, two women standing at a cork board with lots of sticky notes on the wall