Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

Hey - I'm Kate. Sometimes I write about product, sometimes I don't. Here are a bunch of things I've been thinking lately. 

How might we reduce the decision calculus required for support agents to determine what to work on next?

April 20, 2021

simplified support agent task workflow

a man with a headset clasps his hands together at his mouth, staring down deep in thought

portfolio

How might we inject helpful customer context into customer support agent interfaces?

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December 19, 2020

customer context for support agents

a customer support agent wears a headset at her computer

How might we streamline the space tasking process?

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July 6, 2020

space operation task dissemination

a satellite floats high above the earth

portfolio

How might we digitally deliver therapy to patients suffering from chronic pain?

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May 11, 2020

mindfulness therapy native mobile app

a woman cries because she is in pain

How can we allow co-working space members to efficiently self-select and purchase additional products and services?

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September 20, 2019

upselling additional co-working space products

women at a bright coworking space high-five

How can we provide services for credit card holders to pay for expensive retail items in installments?

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August 2, 2019

credit card installment plans for expensive purchases

a man holds a credit card at his computer, excited to make a purchase

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How can incoming squadrons inform air operations when they can fly?

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March 1, 2019

air force squadron contract scheduling

four united states air force planes flying in formation

How can we provision de-conflicted 3D airspace effectively?

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November 2, 2018

three-dimensional airspace allotment

six united states air force planes flying in formation

portfolio