users: patients with a specific type of chronic pain
the problem: existing prescriptive drug treatment options for patients with chronic pain can often cause more problems than they solve. therapy is expensive and can require more effort than patients can expend – plus, scheduled appointments don’t treat unplanned flare-ups. how might we deliver effective CBT-ACT therapy to patients wherever they may be in their relation to their condition?
goals:
implement Acceptance-Commitment Therapy (ACT) education content consumption flow by establishing program architecture for android and iOS native apps
provide interactive moments for patients to reflect on their condition and record responses for later
construct lean YAML-based content management system for text, audio, and image content types
establish pacing goals for patients to consume content, analytics to track actual patient pace, nudging & gating features to correct patients to “right pace”
maintain focus on HIPAA Compliance and clinical best practices throughout development, including prep for a medical device Quality Management audit before FDA Pivotal Trial
lessons learned:
information architecture depends on definition of ubiquitous language. align all parties on agreed-upon terminology early
define content development processes early to align on protocol for newly completed content to be published vs. later edits
all-team meetings are worth the overhead vs. lots of small group conversations that can lead to rampant misalignment